Bad service and no communication
Renasa insurance together with my broker Bonsure have just lose my insight of how they operate. I can't get hold of them without my broker and they not much help anyway. I've been battling for 2 months with my car and everytime I go to the bodyshop just excuses. I'm so sick and tired of these companies taking us so for granted when it comes to claims but miss one payment they on your case. This said vehicle is my only source of income and they just ignore the fact. Loss of income only pays a certain amount out of the 2 months they have my car. Out of 8 weeks not even 2weeks is covered. This is a total ******* what's the use you have loss of income. I'm just so done with these companies taking advantage of peoples hard earn money.
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Replies (7)0
Replies (7)
Renasa's replyOfficial
03 Jul 2019, 09:55Good Day
We acknowledge receipt of your complaint. Kindly provide us with your claim number to enable us to assist.
Regards,
The Complaints Team
We acknowledge receipt of your complaint. Kindly provide us with your claim number to enable us to assist.
Regards,
The Complaints Team
Renasa's reply03 Jul 2019, 09:55
Official
Good Day
We acknowledge receipt of your complaint. Kindly provide us with your claim number to enable us to assist.
Regards,
The Complaints Team
We acknowledge receipt of your complaint. Kindly provide us with your claim number to enable us to assist.
Regards,
The Complaints Team
's updateReviewer Update
03 Jul 2019, 11:27So now you want to reply after how long I've tried contacting the insurance and the claims handler Wayne. Well I've phoned them this morning and demanded that I want my car ready by next week Wednesday with no excuses. My claim no is SPM 470609/5/19 and assessment no SAV02074 the least you can do is reimburse me for the full 2 months of R500 p/day for wasting my time like this cause as I said it's my only source of income
's update03 Jul 2019, 11:27
Reviewer Update
So now you want to reply after how long I've tried contacting the insurance and the claims handler Wayne. Well I've phoned them this morning and demanded that I want my car ready by next week Wednesday with no excuses. My claim no is SPM 470609/5/19 and assessment no SAV02074 the least you can do is reimburse me for the full 2 months of R500 p/day for wasting my time like this cause as I said it's my only source of income
Renasa's replyOfficial
03 Jul 2019, 11:46 Good Day, We hereby acknowledge receipt of your complaint. We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary, implement remedial action to ensure the fair treatment of our customers. Renasa treats complaints seriously. We have allocated reference number SPM470609 to this complaint and have asked that our Specialist Classes Division look into this matter. Your complaint will be dealt with in terms of our Complaints and Disputes Policy, a copy of which is attached hereto. Should you need any further assistance and/or have enquiries in this regard please do not hesitate to contact Ms Penny Labuschagne, Claims Manager, who will be dealing with the complaint. Ms Labuschagne may be contacted either by phone on *** or by email *** You will be advised of the outcome of our investigation into your complaint in due course. Kind regards, The Complaints Team
Renasa's reply03 Jul 2019, 11:46
Official
Good Day, We hereby acknowledge receipt of your complaint. We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary, implement remedial action to ensure the fair treatment of our customers. Renasa treats complaints seriously. We have allocated reference number SPM470609 to this complaint and have asked that our Specialist Classes Division look into this matter. Your complaint will be dealt with in terms of our Complaints and Disputes Policy, a copy of which is attached hereto. Should you need any further assistance and/or have enquiries in this regard please do not hesitate to contact Ms Penny Labuschagne, Claims Manager, who will be dealing with the complaint. Ms Labuschagne may be contacted either by phone on *** or by email *** You will be advised of the outcome of our investigation into your complaint in due course. Kind regards, The Complaints Team
's updateReviewer Update
11 Jul 2019, 11:36This is so typical of Renasa trying to make them look good. How long does it take to investigate? I haven't heard from them ever since. No wonder this company has so many bad reviews cause they can't own up for their mistakes. I hope to God I will not have to fight for my excess money and my loss of income. I also know that the guy that caused the accident his insurance won't have any problems to pay my excess cause I know that's going to be your excuse
's update11 Jul 2019, 11:36
Reviewer Update
This is so typical of Renasa trying to make them look good. How long does it take to investigate? I haven't heard from them ever since. No wonder this company has so many bad reviews cause they can't own up for their mistakes. I hope to God I will not have to fight for my excess money and my loss of income. I also know that the guy that caused the accident his insurance won't have any problems to pay my excess cause I know that's going to be your excuse
Renasa's replyOfficial
11 Jul 2019, 12:38Good Day Mr Claasen
As per our previous reply, your complaint has been referred to Ms Penny Labuschagne for investigation. Please contact her directly on *** or ***
Kind regards,
As per our previous reply, your complaint has been referred to Ms Penny Labuschagne for investigation. Please contact her directly on *** or ***
Kind regards,
Renasa's reply11 Jul 2019, 12:38
Official
Good Day Mr Claasen
As per our previous reply, your complaint has been referred to Ms Penny Labuschagne for investigation. Please contact her directly on *** or ***
Kind regards,
As per our previous reply, your complaint has been referred to Ms Penny Labuschagne for investigation. Please contact her directly on *** or ***
Kind regards,
's updateReviewer Update
11 Jul 2019, 13:54How am I supposed to see the contract details if it shows ***********this and its your responsibility to clear this mess up and get back to me. I'm tired of trying to get hold of people that doesn't want to get hold of. I'm cancelling my insurance with you
's update11 Jul 2019, 13:54
Reviewer Update
How am I supposed to see the contract details if it shows ***********this and its your responsibility to clear this mess up and get back to me. I'm tired of trying to get hold of people that doesn't want to get hold of. I'm cancelling my insurance with you
's updateReviewer Update
15 Jul 2019, 14:48Thank you Terence Kleinhans from chs claims for handling my complaint very professionally pi really do appreciate it thank you
's update15 Jul 2019, 14:48
Reviewer Update
Thank you Terence Kleinhans from chs claims for handling my complaint very professionally pi really do appreciate it thank you