Bad service

Good Day

I would like to lay a complaint on the below service provider may you kindly assist.

Type of Insurance - Motor Insurance Commercial Broker – Oaksure Insurer – Renasa Policy Number - RTUE002651 Claim Number - SPM476665 My Id number – *** Name – Bukelwa Nomzekelo Mabalane Cell number - ***

I had an accident on the 30/05/2019 I reported the incident to the broker Oaksure immediately after the accident and submitted the claim forms including the Accident report on the 05/06/2019.

06/06/2019 I sent the Insurer and broker quotation from the panel beaters. 12/06/2019 Melissa from Insurer informed me that they received the assessors report and they are waiting for Accident report that I had already sent them on the 05/06/2019. 13/06/2019 Authoristion of repairs was sent to Krugersdorp panel beaters by the Insurer (Renasa). 18/06/2019 I sent an email to Melisa Kock asking for update on the claim and I never received any response. 02/07/2019 I sent the Insurer email informing them that the car is done by the repairers they are waiting for the payment Melisa informed me that the delay is with the panel beaters as they dont want to send them the invoice, I inquired with Natasha from the panel beaters who confirmed that information as not true. The Insurer changed the story as now the problem is with the Policy provider that is holding the payment till today the payment is not yet made and the car is seating at the panel beaters for 2 weeks. I asked them about the access and they said they will inform me but nobody informed me they sent an email to the panel beaters with amounts and copied me on the email but no-one called me and tried to explain to me what are those amounts for and try to break it down for me as this is my first time claiming.

I am doing business with car and I lost a month income because of back and forth blame between the broker , insurer and the policy provider which I think it is unfair to me as I am the one who is busy requesting for an update. I sent email to Insurer's complaints department and according to them the matter is resolved but the car is with the panel beaters and no- one is informing me what to do. I need the claim to be resolved urgently as I mentioned that I am losing income. The car has been ready for weeks now but still nothing from the Insurer. I would also like to claim loss of income as I think this was supposed to be resolved long time ago.

Attached is correspondence between me , Renasa complaints department , insurer (Melissa from Renasa) , broker (Neo Mdluli and Matshidiso from Oaksure) and Natasha (from Krugersdorp panel beaters).

Your assistance in this matter will be highly appreciated , for more information please contact me.

Kind Regards Bukelwa Mabalane