1 reviews | Active since Aug 2015
Bad service
I had an accident with my motorcycle on the 20th of April 2018. This was my only form of transport to get around, the motorcycle was a written off as it was not economical to repair. I filled in and sent in all claim forms and so on (so I thought). Only on Friday the 18th of May 2018 I received an email stating that I have not signed the last page of the claim form and so I did that. At this point the company has the settlement letter from the finance company already at hand (this letter expires on the 24th of May 2018) . So today the 23rd of May 2018 I followed up regarding payment that needs to be made this was at around 1 in the afternoon. I received an email at half past 3 in the afternoon that I need to sign a (agreement of loss form) this is now more than a month that I have no means of transport I can't go and purchase a car or another motorcycle as the finance companies don't want to finance it before the bike is paid up. How long am i still going to wait before payment will be done? Sick and tired of people not wanting to do the job that they get paid to do.
Good Day,
We acknowledge receipt of your complaint. Kindly provide us with either your claim number or the person at Renasa that you dealing with, in order for us to investigate the matter.
Thanks,
The Renasa Team
Best regards,
Good Day,
We acknowledge receipt of your complaint. Kindly provide us with either your claim number or the person at Renasa that you dealing with, in order for us to investigate the matter.
Thanks,
The Renasa Team
Best regards,
Dear Mr Van Rooyen,
Thank you for taking my call this morning.
We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary, implement remedial action to ensure the fair treatment of our customers. Renasa treats complaints seriously.
We have allocated reference number SPM395099 to this complaint and have asked that our Johannesburg branch office look into this matter. Your complaint will be dealt with in terms of our Complaints and Disputes Policy, a copy of which is available on our website.
Should you need any further assistance and/or have enquiries in this regard please do not hesitate to contact Mr Scott Gombart, our Portfolio Manager, who will be dealing with the complaint. Mr Gombart may be contacted either by phone on *** or by email ***.
You will be advised of the outcome of our investigation into your complaint in due course.
Kind regards,
The Complaints Team
Best regards,
Dear Mr Van Rooyen,
Thank you for taking my call this morning.
We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary, implement remedial action to ensure the fair treatment of our customers. Renasa treats complaints seriously.
We have allocated reference number SPM395099 to this complaint and have asked that our Johannesburg branch office look into this matter. Your complaint will be dealt with in terms of our Complaints and Disputes Policy, a copy of which is available on our website.
Should you need any further assistance and/or have enquiries in this regard please do not hesitate to contact Mr Scott Gombart, our Portfolio Manager, who will be dealing with the complaint. Mr Gombart may be contacted either by phone on *** or by email ***.
You will be advised of the outcome of our investigation into your complaint in due course.
Kind regards,
The Complaints Team
Best regards,
Dear Mr Van Rooyen,
Your complaint was referred to Mr Scott Gombart. We are investigating further and will revert.
Regards,
The Complaints Team
Best regards,
Dear Mr Van Rooyen,
Your complaint was referred to Mr Scott Gombart. We are investigating further and will revert.
Regards,
The Complaints Team
Best regards,
Dear Mr. G van Rooyen
We refer to your complaint received in our offices on 25 May 2018 and write to advise that we have now completed our investigation into the issues raised. Our investigation has established the following:
A complaint was received with regards to the duration of the claim and the payout of the claim.
Date of loss 20 April 2018.
Claim registered 10 May 2018 and a motor assessor was appointed same day.
Vehicle confirmed as uneconomical to repair on 11 May and assessors report completed 14 May 2018.
Agreement Of Loss was drawn up by the broker (Elize) 17 May 2018 and submit the claim for approval.
Claim sent back to broker 18 May 2018 as the claim form was not completed correctly and needed to be done in order for approval to be given.
Fully completed claim form attached to the claim 21 May 2018 and the claim was re submit for approval.
Claim approved 23 May and Agreement Of Loss available for signature.
Signed AOL received 24 May and payment was requested in favour of the bank.
Payment requested in favour of the insured 30 May 2018 without having received original documents from the bank.
All payments have now been requested and submit to accounts for processing. Once payments have been paid the claim status will be “settled – file closed” Bank was paid on 30 May 2018. Insured's payment is being processed.
Should you not be satisfied with the outcome of our investigation into the matter you may request that this matter be referred to our head of legal and compliance for consideration. Should you wish to escalate the matter as aforesaid, this must be done within 10 (ten) working days of this letter or the furnishing of reasons for our decision if this has not already been done.
Kind regards
Best regards,
Dear Mr. G van Rooyen
We refer to your complaint received in our offices on 25 May 2018 and write to advise that we have now completed our investigation into the issues raised. Our investigation has established the following:
A complaint was received with regards to the duration of the claim and the payout of the claim.
Date of loss 20 April 2018.
Claim registered 10 May 2018 and a motor assessor was appointed same day.
Vehicle confirmed as uneconomical to repair on 11 May and assessors report completed 14 May 2018.
Agreement Of Loss was drawn up by the broker (Elize) 17 May 2018 and submit the claim for approval.
Claim sent back to broker 18 May 2018 as the claim form was not completed correctly and needed to be done in order for approval to be given.
Fully completed claim form attached to the claim 21 May 2018 and the claim was re submit for approval.
Claim approved 23 May and Agreement Of Loss available for signature.
Signed AOL received 24 May and payment was requested in favour of the bank.
Payment requested in favour of the insured 30 May 2018 without having received original documents from the bank.
All payments have now been requested and submit to accounts for processing. Once payments have been paid the claim status will be “settled – file closed” Bank was paid on 30 May 2018. Insured's payment is being processed.
Should you not be satisfied with the outcome of our investigation into the matter you may request that this matter be referred to our head of legal and compliance for consideration. Should you wish to escalate the matter as aforesaid, this must be done within 10 (ten) working days of this letter or the furnishing of reasons for our decision if this has not already been done.
Kind regards
Best regards,