Bad service

Dear Mr Parker,

We hereby acknowledge receipt of your complaint.

We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary, implement remedial action to ensure the fair treatment of our customers. Renasa treats complaints seriously.

We have allocated reference number SPM381772 to this complaint and have asked that our Johannesburg office look into this matter. Your complaint will be dealt with in terms of our Complaints and Disputes Policy, which is available on our website.

Should you need any further assistance and/or have enquiries in this regard please do not hesitate to contact Mr Austin Mpandawana, our Portfolio Manager, who will be dealing with the Complaint. Mr Mpandawana can be contacted either by phone on *** or by email ***.

You will be advised of the outcome of our investigation into your complaint in due course.

Kind regards,

The Complaints Team