FM
Fernando M
1 reviews | Active since May 2023
15 May 2023, 01:44
Bad and dishonest insurance
Worst experience received. Have been paying this insurance for years and every time I claim they have excuses not to pay. Very disappointing and dishonest company. They will send their employees to assess your claim and will say an independent assessor was sent. They declined to pay for my bike exhaust claim. I dropped my bike broke my exhaust and now they say it’s metal fatigue on a 2022 model bike. Even if it was metal fatigue the bike is comprehensively covered meaning everything is covered.
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Replies (3)0
Replies (3)
Renasa's replyOfficial
16 May 2023, 16:27Good day
We hereby acknowledge receipt of your complaint. Please kindly note that a complaints handler will be in touch.
We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary implement remedial action to ensure the fair treatment of our customers.
Kind regards
We hereby acknowledge receipt of your complaint. Please kindly note that a complaints handler will be in touch.
We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary implement remedial action to ensure the fair treatment of our customers.
Kind regards
Renasa's reply16 May 2023, 16:27
Official
Good day
We hereby acknowledge receipt of your complaint. Please kindly note that a complaints handler will be in touch.
We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary implement remedial action to ensure the fair treatment of our customers.
Kind regards
We hereby acknowledge receipt of your complaint. Please kindly note that a complaints handler will be in touch.
We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary implement remedial action to ensure the fair treatment of our customers.
Kind regards
FM
Fernando M's updateReviewer Update
19 May 2023, 11:24Still waiting to be called as stated above
FM
Fernando M's update19 May 2023, 11:24
Reviewer Update
Still waiting to be called as stated above
Renasa's replyOfficial
22 May 2023, 10:37 Good day
We hereby acknowledge receipt of your complaint. Please kindly note that a complaints handler will be in touch.
We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary implement remedial action to ensure the fair treatment of our customers.
We hereby acknowledge receipt of your complaint. Please kindly note that a complaints handler will be in touch.
We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary implement remedial action to ensure the fair treatment of our customers.
Renasa's reply22 May 2023, 10:37
Official
Good day
We hereby acknowledge receipt of your complaint. Please kindly note that a complaints handler will be in touch.
We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary implement remedial action to ensure the fair treatment of our customers.
We hereby acknowledge receipt of your complaint. Please kindly note that a complaints handler will be in touch.
We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary implement remedial action to ensure the fair treatment of our customers.