BF
Bonginkosi F
1 reviews | Active since Nov 2018
19 Dec 2018, 08:47
Axsure insurance by Renasa is *****
I had insurance with Axsure which is an insurance company under Renasa, I have lodged a claim on the 29/10/2018, they took my car and till date (19/12/2018) I haven't been given any feedback as to whether my claim application has been approved or whether they will fix my car or not. When I call the insurance company my claim handler is either always on lunch or sometimes on "another call" and they tell me that he will call me back, which he never does. Its really frustrating me because I don't even know where my car is. Please help
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Renasa's replyOfficial
19 Dec 2018, 08:57Good Day,
We hereby acknowledge receipt of your complaint.
We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary, implement remedial action to ensure the fair treatment of our customers. Renasa treats complaints seriously.
We have allocated reference Bonginkosi Fuze to this complaint and have asked that our Specialist Classes Division, look into this matter. Your complaint will be dealt with in terms of our Complaints and Disputes Policy, a copy of which appears on our website. Please take note of the timelines stated here.
Should you need any further assistance and/or have enquiries in this regard please do not hesitate to contact Mr Scott Gombart, the Claims Manager, who will be dealing with the complaint. Mr Gombart may be contacted either by phone on *** or by email ***.
You will be advised of the outcome of our investigation into your complaint in due course.
Kind regards,
The Complaints Team
Renasa's reply19 Dec 2018, 08:57
Official
Good Day,
We hereby acknowledge receipt of your complaint.
We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary, implement remedial action to ensure the fair treatment of our customers. Renasa treats complaints seriously.
We have allocated reference Bonginkosi Fuze to this complaint and have asked that our Specialist Classes Division, look into this matter. Your complaint will be dealt with in terms of our Complaints and Disputes Policy, a copy of which appears on our website. Please take note of the timelines stated here.
Should you need any further assistance and/or have enquiries in this regard please do not hesitate to contact Mr Scott Gombart, the Claims Manager, who will be dealing with the complaint. Mr Gombart may be contacted either by phone on *** or by email ***.
You will be advised of the outcome of our investigation into your complaint in due course.
Kind regards,
The Complaints Team