Appalling services

I am deeply dissatisfied with the level of service provided by this company. As a third party impacted by one of their policyholders, I possess a signed Accident Report in which the policyholder admits fault. Despite this, the broker, Jacque, appears unfami**** with the procedure for filing a third-party claim. After two months of repeated follow-ups, I am now informed that the client will not submit the claim, and instead, I am expected to file it through my own insurance. This lack of understanding is concerning, especially as it is their responsibility to facilitate these processes for impacted third parties.

I am sharing this review to inform others that Renasa has not offered the necessary support in resolving this matter. For anyone in a similar situation, I strongly recommend pursuing legal action promptly, as I am now doing, and filing a complaint with the Ombudsman due to apparent non-compliance with industry regulations.