Appalling service
I have third party claim with RTUSA which was dealt with by Nikki and forwarded to OCLS to handle the legalities.The handler at OCLS is Mbonisi Mpofu who seems to just be programmed with a monotous response 'management is looking into the file' what is his job? He and Nikki have ignored my request to be directed to management. I have been advised that they are dealing with a lot of claims of which I do not understand why their inefficiencies in dealing with their claims count has to affect my claim.Its over two months since i logged the claim and i do not receive any proactive and constructive feedback.I have worked in the short term insurance industry and I now understand why Renasa is lagging behind. The service is poor.
Good Day,
We hereby acknowledge receipt of your complaint.
We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary, implement remedial action to ensure the fair treatment of our customers. Renasa treats complaints seriously.
We have allocated reference number S MTHEMBU to this complaint and have asked that our service provider look into this matter. Your complaint will be dealt with in terms of our Complaints and Disputes Policy, a copy of which is attached hereto.
Should you need any further assistance and/or have enquiries in this regard please do not hesitate to contact Mr Francis Nyaungwa, the General Manager, who will be dealing with the complaint. Mr Nyaungwa may be contacted either by phone on ***or by email ***
You will be advised of the outcome of our investigation into your complaint in due course.
Kind regards,
Best regards,
Good Day,
We hereby acknowledge receipt of your complaint.
We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary, implement remedial action to ensure the fair treatment of our customers. Renasa treats complaints seriously.
We have allocated reference number S MTHEMBU to this complaint and have asked that our service provider look into this matter. Your complaint will be dealt with in terms of our Complaints and Disputes Policy, a copy of which is attached hereto.
Should you need any further assistance and/or have enquiries in this regard please do not hesitate to contact Mr Francis Nyaungwa, the General Manager, who will be dealing with the complaint. Mr Nyaungwa may be contacted either by phone on ***or by email ***
You will be advised of the outcome of our investigation into your complaint in due course.
Kind regards,
Best regards,