Apathetic service of Renasa

I’m shattered. The minumum requirements for Renasa in order for them to pay out a claim is ridiculous. After moving in a new house, we started getting the security in order, which is a really expensive thing to do. Our budget only allowed us to put up burglar bars in-front of all windows, leaving the front and hind Alliminuim doors for January. On 30 November 2019 my policy was changed from broad coverage to restricted coverage as I we at the time didn’t have the funds to put up a safety gate at both doors. Fortunately we had a housebreak the 28th of December. The housebreakers entered through the window, which in-fact had burglar bars in front. Renasa refused to pay out the claim, due to minimum requirements net being met, needless to say the burglars didn’t enter the doors.

I would understand the reason if they entered through the doors, but they didn’t.

I would never recommend this insurance to anyone, if this matter of mine is not attended to I will without thinking twice change my insurance, because Renasa is definitely not taking any clients concerns to heart.