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Mashudu M

1 reviews | Active since Nov 2013

05 Jul 2021, 19:23

A R35000 excess shock, Hellopeter warned me though!

Khanyi from Oaksure brokers somehow managed to convince me to make the terrible mistake of using Renasa Insurance despite having seen all the hellopeter reviews. Give that girl a promotion. 1. I have never have to follow up an insurance for so long while they say the investigators are investigating an accident which happened on is a stationary vehicle. I was even waiting for then to interview our dog, but thank God they didn't they approved the claim with a big shocking excess. 2. I have never seen a R35000 excess in my life, but Renasa managed to build it up through additional excesses. I thought additional excesses on the driver's age, license type, and license age are not for the regular driver. We'll, with Renasa they are. The same regular driver, whose risk profile is included in the premium, costed me R35000 in excesses. This is after I took a excess waver of R10 000 to reduce their R15000 excess, which I thought was because of the driver's risk profile. Well, it was not.

I can't decide for you, but I think the risk of having the insurance under the terms which were app**** during the claim was higher than not having insurance.

All the best with your choice

0
Replies (1)
Renasa
Renasa's reply05 Jul 2021, 21:43
Official
Good day, 

 We hereby acknowledge receipt of your complaint.  Please kindly note that a complaints handler will be in touch. 
 
 We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary, implement remedial action to ensure the fair treatment of our customers. Renasa treats complaints seriously. 


Kind Regards 
Complaints @ Renasa