1 reviews | Active since Feb 2018
3rd Party claim SPM373512
So I get a response today that I must be in contact with the Gerenal manager Francis Nyaunga guess what he does redirects this to another person Laizah Dimingo I would like to say this incident happened 19 December then they 3rd party department was closed until 2nd Jan then this claim was dealt by Marionette Reid then her manager Rebecca Alfred got involved then it went to Shaleen Ncube then Nicollect Nyoni then it went to Mbonisi Mpofu and now GM Francis Nyaungwa now he has redirected it to Laizah Dimingo what does it take to get a claim sorted with Renasa I have dealt with 7 people and my car is still not fixed I dont know what to call this service I dont know who insures with such companies I dont know who does business with such companies straight forward accident we were hit from the back by your client I dont know how you treat your customers but ive had a horrible experience with Renasa I will.never insure with them or even speak good about them it takes 7 people to finalise a claim you shouldnt be in business please leave it to the insurance companies that have been in the game for years
Good Day,
With regards to the service delivery concerns highlighted in your complaint, it would appear that the matter has not been addressed in a manner acceptable to the Company and we sincerely apology for the inconvenience caused. The matter will be investigated and addressed internally, in accordance with the laid down procedures.
The Renasa Team
Good Day,
With regards to the service delivery concerns highlighted in your complaint, it would appear that the matter has not been addressed in a manner acceptable to the Company and we sincerely apology for the inconvenience caused. The matter will be investigated and addressed internally, in accordance with the laid down procedures.
The Renasa Team
Dear Mr Ngcobo
We refer to your complaint received in our offices on even date and write to advise that we have now completed our investigation into the issues raised. Our investigation has established the following:
"We regret to inform you that our insured was not liable for your damages. According to our insured’s description which you also confirmed in your description, our insured was pushed by another vehicle into your vehicle’s rear. Therefore the sole cause of the collision was the party who pushed our insured’s stationary vehicle into your vehicle. Please note that we are also pursuing recovery against the other party who rear ended our vehicle. In light of the above no offer will be forthcoming from us in this matter"
Should you not be satisfied with the outcome of our investigation into the matter you may request that this matter be referred to our head of legal and compliance for consideration. Should you wish to escalate the matter as aforesaid, this must be done within 10 (ten) working days of this letter or the furnishing of reasons for our decision if this has not already been done.
The Renasa Team
Dear Mr Ngcobo
We refer to your complaint received in our offices on even date and write to advise that we have now completed our investigation into the issues raised. Our investigation has established the following:
"We regret to inform you that our insured was not liable for your damages. According to our insured’s description which you also confirmed in your description, our insured was pushed by another vehicle into your vehicle’s rear. Therefore the sole cause of the collision was the party who pushed our insured’s stationary vehicle into your vehicle. Please note that we are also pursuing recovery against the other party who rear ended our vehicle. In light of the above no offer will be forthcoming from us in this matter"
Should you not be satisfied with the outcome of our investigation into the matter you may request that this matter be referred to our head of legal and compliance for consideration. Should you wish to escalate the matter as aforesaid, this must be done within 10 (ten) working days of this letter or the furnishing of reasons for our decision if this has not already been done.
The Renasa Team