1 reviews | Active since Feb 2018
3rd Party claim SPM373512
Still awaiting feedback SPM373512 nothing yet they said 5 working days we in the second week Mbonisi Mphofu has been assigned to find a way to decline the claim they took it to management for approval they client hit us from the BACK accident happened 19th December 2017 we still waiting can you believe it next week Thursday will be March it takes them Just over 2 months to finalise a claim where they are at fault now imagine if you insure with them
Dear Mr Ngcobo
We hereby acknowledge receipt of your complaint.
We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary, implement remedial action to ensure the fair treatment of our customers. Renasa treats complaints seriously.
We have allocated reference number SPM373512 to this complaint and have asked that Oxford Claims Legal Services (OCLS), our service provider, look into this matter. Your complaint will be dealt with in terms of our Complaints and Disputes Policy.
Should you need any further assistance and/or have enquiries in this regard please do not hesitate to contact Francis Nyaungwa, the General Manager at OCLS who will be dealing with the complaint by phone on *** or by email ***.
You will be advised of the outcome of our investigation into your complaint in due course.
The Renasa Team
Dear Mr Ngcobo
We hereby acknowledge receipt of your complaint.
We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary, implement remedial action to ensure the fair treatment of our customers. Renasa treats complaints seriously.
We have allocated reference number SPM373512 to this complaint and have asked that Oxford Claims Legal Services (OCLS), our service provider, look into this matter. Your complaint will be dealt with in terms of our Complaints and Disputes Policy.
Should you need any further assistance and/or have enquiries in this regard please do not hesitate to contact Francis Nyaungwa, the General Manager at OCLS who will be dealing with the complaint by phone on *** or by email ***.
You will be advised of the outcome of our investigation into your complaint in due course.
The Renasa Team
Dear Mr Ngcobo
We refer to your complaint received in our offices on even date and write to advise that we have now completed our investigation into the issues raised. Our investigation has established the following:
"We regret to inform you that our insured was not liable for your damages. According to our insured’s description which you also confirmed in your description, our insured was pushed by another vehicle into your vehicle’s rear. Therefore the sole cause of the collision was the party who pushed our insured’s stationary vehicle into your vehicle. Please note that we are also pursuing recovery against the other party who rear ended our vehicle. In light of the above no offer will be forthcoming from us in this matter"
Should you not be satisfied with the outcome of our investigation into the matter you may request that this matter be referred to our head of legal and compliance for consideration. Should you wish to escalate the matter as aforesaid, this must be done within 10 (ten) working days of this letter or the furnishing of reasons for our decision if this has not already been done.
The Renasa Team
Dear Mr Ngcobo
We refer to your complaint received in our offices on even date and write to advise that we have now completed our investigation into the issues raised. Our investigation has established the following:
"We regret to inform you that our insured was not liable for your damages. According to our insured’s description which you also confirmed in your description, our insured was pushed by another vehicle into your vehicle’s rear. Therefore the sole cause of the collision was the party who pushed our insured’s stationary vehicle into your vehicle. Please note that we are also pursuing recovery against the other party who rear ended our vehicle. In light of the above no offer will be forthcoming from us in this matter"
Should you not be satisfied with the outcome of our investigation into the matter you may request that this matter be referred to our head of legal and compliance for consideration. Should you wish to escalate the matter as aforesaid, this must be done within 10 (ten) working days of this letter or the furnishing of reasons for our decision if this has not already been done.
The Renasa Team