3rd Party claim SPM373512

Every day the ask for something new it's annoying the accident happened 19th December 2017 today we get another email asking us for more information Sharleen Ncube asking for vehicle docs a tell her the car is still financed by the bank we sent her what the bank sent us that's still not good enough what does ownership have to do with a 3rd party claim I don't understand my husband was hit from the back like it's ridiculous that we have to be asked so much paper work had then got onto immediately the car would be fix not yet not even a call like help yourself and stay away from insurance companies that don't know what they doing the service is just horrible like they frustrate you then just don't assist