The company remive debt has ****med me

I have been struggling for close to 2 years wuth these people to remive me from debt review,they required to pay a fee pf R7000 of which i did,i am still flaged and they were supoose to remove me that was our agreement,i am not able to get hold of the people that was assisting me

I was always told that please be patient we are awaiting a response,till to date i am still being patient and there was nothing done,i have lost what i paid them to do and nothing was done