Please refund my money because you failed to help

I finally paid my R8000 on 1 November 2024 to remove my debt, now they just went silent, I send messages and emails, they don't respond at all. I need my money back, I found another company that can help me remove my debt review. Can you please refund my R8k because you failed to help me? It is now 7 months and there is no communication at all.