OOOPPPSSSS!!!! We messed up, but you can just wait another 6 weeks

I contacted remove debt in the beginning of September, and asked for assistance in order to have my debt review removed, I spoke a consultant who advised me that they can assist and the process should take approximately 6 weeks. I agreed to proceed, and asked if the process could be started. On the 29th of September 2023, I received a phone call and a whatsapp advising me the process will start and they will be requesting a file transfer, so that they can start to work on my case. Today I called in and was advised that my file is in the file transfer stage and someone would call me back, I then received a call from a very helpful gentleman, but as he was giving me feedback, i realised that nothing had been done, the discussion of the 29th September, was just happening again, i was going through the cycle all over again. My file was never requested for transfer even though I was told that the transfer would be requested on 29 September 2023. This means that for 4 weeks, nothing had been done, i have just lost 4 weeks of time, a whole month and remove debt processed nothing. At first they promised a quick turnaround, and everything would be sorted, but now I lost 4 weeks, so now i have to wait another 6 weeks, so it will actually now take 12 weeks. I honestly believed this company would have made a difference for me, but empty promises, false timelines, and all they did was waste 4 weeks of my time. Due to the mistakes and lack of effort and follow up from remove debt, I am now feeling the brundt. I have to suffer for another 4 weeks, because remove debt did not do their job, and did not do what they said they would be doing. The frustration is real. I actually dont believe anything that they say to me any more. I dont think Remove Debt is a very dependable company.... i sent numerous whatsapp messages to ask for updates, the last update I received said everything was in order with my case, today, nothing happened, why wasnt i told my case is on the back burner, and they dont plan on working on my file. How does a company have the audacity to tell me, that sorry, we forgot about your case, you will just have to wait another 6 weeks. OOOPPPPSSS!!!!!! thats all they can say, while I lost 4 weeks. so because they messed up. i just have to deal with it.