It's been 9 Months and still no debt review removal, instead I am getting excuses

I started my debt review removal process with Remove Debt in March. Based on their Hello Peter Reviews, I had faith that they are good company and would deliver on their promise. The sales consultant that I engaged with, promised that within 90 days my debt review flag would be removed, and the process would be expedited if I pay upfront. I paid just over R8000 lumpsum. 9 Months later, I have only received a Court Order in August and I keep getting feedback that there's a delay with the NCR and therefore my debt review flag cannot be removed. I am very disappointed in Remove Debt. This delay is really impacting my life and future plans