Not activating subscription after payment

Yesterday moring I subscribed to the standard plan which was R299. I received an email that stated I should wait for 24hours for the subscription to be active. After the 24hours I emailed the support team and this is the response I received "I will look into this and get back to you. Thanks & Regards.

Get BlueMail for Desktop. Sorry to say that this is Technical issue. Please wait 24-48 hours for solve this issue. The candidate may cancel and issue a refund within 2 Weeks from registration. You agree to wait up to 7 days for the process of refund to complete.

Get BlueMail for Desktop.

Not having email etiquette and not correct Grammer is a major red flag, for a company that stats that they professional.