No molds in kit and no feedback

I recieved a teeth whitening kit without any molds. After reportingvthis and enquiring about the molds I recieved e-mails asking me about the package and who opened it. I even sent pictures via e-mail. I have tried getting correspondance from them, but up to today have not recieved any answers regarding the mould and no feedback on my e-mails. It was a waste of money, as I cannot use the priduct due to missing items.