CL
Charlton L

1 reviews | Active since Dec 2019

06 Dec 2019, 07:53

Y

I've recently purchased a home with remax and the service was excellent ,the estate agent Dion Pauley handled the entire process professionally and with care , when "purchasing" a home I would definitely recommend Remax . On the renting side of things it gets a bit sour though ,we have recently moved into our new home and vacated our rental which was through Remax ,their service and compassion SUCKS ,to say the least. 4 years ago when we moved in ,the unit was in a state and had major issues ,In the skeem of things it was a but senseless to note a chip on a door frame and a tiny hole in the wall as there were bathroom cabinets falling apart and kitchen tops full of mould etc .there was no keys noted in the entry inspection but now I need to supply R450 for a key .Long story short ,this will all be taken out of my deposit , I complain and get the "you are welcome to report us to the tribunal ,however your deposit will be kept in trust" speech , disgusting to say the least

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Replies (1)
RE/MAX of Southern Africa
RE/MAX of Southern Africa's reply06 Dec 2019, 08:32
Official
Good day Charlton. Thank you for taking the time to leave this review. Sorry you had a negative experience with the rental team of one of our offices. Please email our our Quality Assurance department: remaxqa (at sign) remax . co. za so that they can bring this up with the relevant office.