Very dissappointed with Remax's service delivery

Dear Remax<br> <br> I'm writing this complaint on behalf of my brother who has just bought a house from you.<br> <br> what was meant to be an exciting and life changing moment for him and fiance, has now turned into a never ending nightmare. Agent, Chris (Johannesburg) sold a house to my brother. The offer to purchase was signed in August (3 months ago). when my brother offered to purchase the house, it was not entirely complete yet (windows needed to be installed, water and electricity connected). His agreement states that all work will be completed by the time he moves in. My brother moved into his new home on Saturday only to find that the electricity had not been connected. <br> <br> Remax assured him that he needn't worry as it will be sorted on Monday. It is now Wednesday, he is still without electricity. When he calls Remax and the agent himself, he is told that the issue is outside of their control. <br> <br> Remax, you had three months to connect the electricity! Why have you only contacted the electrical contractor now to do the job? Please take responsibility and resolve this issue. This is bad for you reputation and even worse for my brother.