VERY DISAPPOINTING SERVICES

Mom bought a house in newlands/Durban last year till today we haven't move to that house. Mom is the one doing the follow up and she has lost interest for that house even us. Isn't that the agent's job? Some people don't take their work serious. Last year November I had to deal with lot of preparations to relocate just for nothing. It's almost a year now no good feedback just excuses and excuses like really??!!