Utter dissapointment at the client service Remax Agents Offer

I have lost hope and fait in Remax of Southern Africa and its agents. On Friday the 24th of January 2020, I saw a listing on property 24 by a Remax agent called Themba Ntenga.

The Property24 reference for the property in question was P***, I sent the agent an enquiry about the property on the 25th of January 2020 and I received confirmation of this. I attempted to call him on the same day and he didn't pick urgently wanting to schedule viewing of the property as I had fallen in love with it on the pictures I had seen, plus it had cottages outside which assisted in providing rental income which is EXACTLY what I had been looking for.

I kept getting to the clients automated voice telling me "The subscriber number is currently busy" I tried calling the agent again on Monday to schedule a property viewing and I still couldn't reach him, I kept getting the automated voice telling the same thing as above. I eventually went back onto on the 29th of January 2020 Property24 and submitted another enquiry on the property and I tried calling him again to no avail.

He later called me 10 minutes after having sent the 2nd enquiry on the 29th of January 2020 only to tell me that the owner received an offer on the property on the 28th of January 2020, I requested that we schedule a viewing for the 30th of January 2020 and he agreed and said that he would confirm everything with me during the day as to the time we would meet at the property.

I waited till midday for him to call and he didn't, I then called him around 2pm on the 30th of January 2020 to find out what was happening as he was meant to get back to me. He told me that there was a 2nd offer on the property that came through on the same day and I would then be the 3rd offer if I decided to continue to view the property.

Filled with anger and frustration at the opportunity the guy made me miss out on I decided to call the viewing off and told him that I wasn't going to waste both our time trying to be the 3rd person to make an offer.

I consulted with my fiancé later on the 30th of January 2020 when I was picking her up from work and she said we should still go to view the property and submit the 3rd offer, we don't know our fate and whether the people who are making the 1st 2 offers will get the property.

I then decided to call the agent again that same evening requesting that we go view the property at 18h00 on the 31st of January 2020 and he agreed to the appointment and again said he would get a hold of me to go view the property.

It is now 21h47 on the 31st of January 2020 and I have still not heard from this agent of Remax. I am truly disappointed at the agents the entity hires, their lack of wanting to close a sale and their inability to service a client. It is as if they do not look at their emails. I have missed out on a beautiful house that I would have submitted and offer to, that meets the requirements of the advert.