Unprofessional service

When a Company uses words like “Property Professional” (on their business cards) & “Property Practitioner” (in their emails) you imagine that they are a “cut above the rest” well unfortunately this is not the case with Remax – Toti.

On Friday 21st March 2025 my wife and I met a property professional / practitioner from Remax with his wife to view some properties at Pletthaven in Illovo. Out of the properties viewed we were interested in two however we did tell the person showing us around that we had a similar property in Pennington that we would have to sell first. We also informed him that we were struggling to sell it via private advertising. He assured us that it would not be a problem and he’d be happy to list the property on our behalf at a commission of 5%. He also promised to send us certain documents that we’d requested via email the following Monday

On Wednesday 26th March 2025 I sent him a WhatsApp message as I had still not received the documents promised. The documents eventually arrived at 12h51.

The following day 27th March 2025 he sent me a message to find out if the documents had arrived and asked me to send him information and photos of our property in Pennington. I told him I’d have the information with him on the Monday.

On Monday 31st March 2025 I emailed all the information and photos to him as requested.

On 2nd April 2025 I telephoned him to find out if the information had been received as once again, I had not heard from him. He confirmed receipt of the relevant information & photos but told me that I’d have to complete some forms prior to him doing the listing. These he promised to email to me.

By 24th April 2025 (22 days later) the forms had still not arrived.

In desperation I sent him another email on 25th April 2025 querying what was happening only to get a response telling me about his “state of health” and wishing me good luck in selling my property.

From his response I had to draw the conclusion that he had no intention of either selling my property or selling me one of the two properties that we were keen on purchasing.

Prior to writing a negative review I decided to try one last attempt to and get some sort of positive resolution to this unbelievable scenario . So on 28th April I sent an email to both the broker owner and manager regarding the above. I received a call from the manager asking for the name of the individual concerned so he could follow up and report back once a resolution had been reached.

Well it is now the 07th May and I have not had any further communication from the company.

Professional service or not – you decide!!!!