Unacceptable Rental Experience

Our rental experience through Re/Max was unacceptable. Absolutely no tenant protection when dealing with unreasonable landlord on a property that had been misrepresented as liveable. During our month-long rental (which occurred during the COVID-19 pandemic) we had no support for overflowing septic tanks, non-functioning toilets and flooding. Our concerns were met with silence or dismissal and Re/Max did not protect us. Our deposit has since been unreasonably withheld, on false claims, and again, this remains unresolved. We endured an unhygienic environment which was especially hostile to people of colour. We were forced us to pay significant expenses out of our own pocket. None of this should be considered acceptable or ethical business practice.