Total reap off with no communication

Item: RE/MAX of Southern Africa
Rating: 1
Author: Busisiwe M

23 Mar 2020, 12:43 Total reap off, poor communication and must Pay back my deposit. A real estate called Re/max town and country in the westrand areas in Johannesburg. They took over from another company for 3 months towards the lapse of my 2 year contract with the previous company. They did outgoing inspection and decides the damages I found in the house should be paid by me with my deposit without enquiring about incoming inspection from the previous agent. They even took off my deposit a monthly rental for March while I moved out in month end of February 2020. They don’t even send me an email or something to explain why they are not sending me the rest of the deposit with interests accumulated, not even the amounts regarding the water and electricity consumptions for February before I moved out. Total reap off with no communication whatsoever.I want my money back.

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Replies (2)

RE/MAX of Southern Africa's replyOfficial

25 Mar 2020, 08:23

Good Day Busisiwe, thank you for bringing this to our attention. For us to ensure that the complaint is dealt with correctly, kindly follow the link provided to lay an official complaint: https://remax.co.za/quality-assurance/

RE/MAX of Southern Africa's reply25 Mar 2020, 08:23

Official

Busisiwe M's updateReviewer Update

25 Mar 2020, 12:53

So you send me a link to complete a survey on how to improve your service. Payback my deposit Re/max. That’s what you need to improve on rather than sending me to the owner of the property.

Busisiwe M's update25 Mar 2020, 12:53

Reviewer Update

So you send me a link to complete a survey on how to improve your service. Payback my deposit Re/max. That’s what you need to improve on rather than sending me to the owner of the property.