TERRIBLE communication & service - REMAX LORRAINE - DEPOSIT NOT PAID BACK

We gave notice on time. Remax Lorraine emailed confirmation of us to be out by noon 31st March 2024 (Easter Sunday) when they asked for a date for the exit inspection, we suggested the same time and date as we would have to be out... Remax then emailed us on the 28th to move the inspection to the 1st April 2024, and **** to the new tenant and told him it was our fault he could not get the key earlier... I have the emails and voice notes from the agents and maintenance dept. which I showed the new tenant. Our exit inspection had 95 pictures taken and all three parties were there and the unit was signed off as neat and clean. New tenant moved in immediately.... its been more than TWO WEEKS and I haven't received any feedback on when we will receive our deposit. We moved next door to the old unit and the new tenant, whom I speak to almost daily has confirmed - NO REPAIRS ARE BEING DONE and the place was perfect from us..... so, Remax has the new tenants deposit, and still holding over R11000.00 of our deposit? WHY? I have emailed on numerous occasions and BEGGED for them to assist with this as I cant even feed my 3year old daughter.. all they keep saying is "we will get back to you soonest" Remax staff do not care about tenants...I met our agent once, the day we moved out... and his partner, the office manager of Remax Lorraine has only ever involved herself once, to send an email mid March stating we have to allow for reasonable access or we will be held liable for another month....well they have a new tenant now so where is our deposit Remax? Why do you do this to people, why are you holding onto our deposit Remax? Do you understand how you are hurting peoples livelihood by holding peoples money back. Extremely disappointed but happy to share with owners and tenants alike. Lets see how long this is actually going to take... shame on you Remax