Remax service level

We have been waiting for our deposit to be paid back from Remax since the1st of January and still have not had any updates about the progress of our payment. Aside from that the company took almost 2 months to action a request to have plumbing fixed on the property and we had to follow up with them constantly. When we left our property it was stated that there are no issues and we would receive our deposit, we are now on the 18th and 12 working days later and we have still not received our deposit back. Despite this being against the law they have made no contact with us or attempts to get the deposit paid back to us.