MB
Mac B
1 reviews | Active since May 2012
26 Aug 2020, 15:23
REMAX places tenants who are not credit worthy and draw up ********** contracts
Remax Saldanha are the most ******* letting agents I have come across. They placed a tent whose credit vetting was "poor" in my property. Then they did not ask for the 1.5 months deposit as instructed, but drew up the Lease for a lesser deposit. The tenant only paid in half of the deposit as on the Lease. No mention of this short payment was made to me nor shown on the Lease. I found out after the tenant moved out, not paying the last month's rent. Remax then cleaned the property (not very clean) and deducted the cost from the deposit as well as their commission and paid out the balance to me which was about half a months rent. I have requested that the balance of the deposit be made available by Remax to cover the balance of rent outstanding as well as repairs as per their outgoing inspection report. Remax is distancing themselves from this whole matter and not communicating with me anymore. About a month ago the manager promised to refund the cleaning costs and commission. To date I have not received any payment. Remax is wanting the ex tenant to pay in the outstanding deposit , which is not going to happen. To draw up a Lease with incorrect details to mislead the owner is *****.
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Replies (12)0
Replies (12)
RE/MAX of Southern Africa's replyOfficial
26 Aug 2020, 15:32Good Day Mac. Thank you for bringing this to our attention. We'd like to ensure that your complaint is dealt with correctly, kindly email our QA Department so they can investigate this matter further. HelloPeter doesn't display email addresses, so we'll have to break it down: qa (at sign) remax . co. za.
RE/MAX of Southern Africa's reply26 Aug 2020, 15:32
Official
Good Day Mac. Thank you for bringing this to our attention. We'd like to ensure that your complaint is dealt with correctly, kindly email our QA Department so they can investigate this matter further. HelloPeter doesn't display email addresses, so we'll have to break it down: qa (at sign) remax . co. za.
MB
Mac B's updateReviewer Update
26 Aug 2020, 15:49I have already communicated with Jonty in QA dept. I have sent him a lot of correspondence with Saldanha. He requested Darelle - Saldanha Franchisee to respond but she distanced herself from this matter. Jonty then advised that he could not assist further. Jonty said I must not threaten him with hellopeter. I advised him that it was not a threat, it was a promise. Saldanha Remax -Darelle (Franchisee), Alta (Manager) and Antoinette (agent) do not communicate nor respond to mails.
MB
Mac B's update26 Aug 2020, 15:49
Reviewer Update
I have already communicated with Jonty in QA dept. I have sent him a lot of correspondence with Saldanha. He requested Darelle - Saldanha Franchisee to respond but she distanced herself from this matter. Jonty then advised that he could not assist further. Jonty said I must not threaten him with hellopeter. I advised him that it was not a threat, it was a promise. Saldanha Remax -Darelle (Franchisee), Alta (Manager) and Antoinette (agent) do not communicate nor respond to mails.
RE/MAX of Southern Africa's replyOfficial
26 Aug 2020, 15:58Hi Mac, thank you for letting us know. We acknowledge your frustrations and even though our offices are independently owned and operated, we do hold our offices accountable which is why we are pursuing this matter on your behalf. We will continue to follow up with the Broker/Owner until this matter is resolved.
RE/MAX of Southern Africa's reply26 Aug 2020, 15:58
Official
Hi Mac, thank you for letting us know. We acknowledge your frustrations and even though our offices are independently owned and operated, we do hold our offices accountable which is why we are pursuing this matter on your behalf. We will continue to follow up with the Broker/Owner until this matter is resolved.
MB
Mac B's updateReviewer Update
26 Aug 2020, 17:00Thank you
MB
Mac B's update26 Aug 2020, 17:00
Reviewer Update
Thank you
MB
Mac B's updateReviewer Update
02 Sept 2020, 09:40Hi
It has been a week and no response from anyone at Remax
It has been a week and no response from anyone at Remax
MB
Mac B's update02 Sept 2020, 09:40
Reviewer Update
Hi
It has been a week and no response from anyone at Remax
It has been a week and no response from anyone at Remax
RE/MAX of Southern Africa's replyOfficial
02 Sept 2020, 10:05Hi Mac, we will reach out to our QA department to request a follow-up and get back to you as soon as possible.
RE/MAX of Southern Africa's reply02 Sept 2020, 10:05
Official
Hi Mac, we will reach out to our QA department to request a follow-up and get back to you as soon as possible.
MB
Mac B's updateReviewer Update
04 Sept 2020, 14:09Hi
Still no response.
Have had no response for months. Not good for Remax's image to solve problems regarding *****
Still no response.
Have had no response for months. Not good for Remax's image to solve problems regarding *****
MB
Mac B's update04 Sept 2020, 14:09
Reviewer Update
Hi
Still no response.
Have had no response for months. Not good for Remax's image to solve problems regarding *****
Still no response.
Have had no response for months. Not good for Remax's image to solve problems regarding *****
RE/MAX of Southern Africa's replyOfficial
07 Sept 2020, 09:52Hi Mac, thank you for letting us know. We have reached out to the Broker/Owner on your behalf to request that he reach out to you as a matter of urgency. We can assure you that we'll do our best to assist with this matter until it's resolved.
RE/MAX of Southern Africa's reply07 Sept 2020, 09:52
Official
Hi Mac, thank you for letting us know. We have reached out to the Broker/Owner on your behalf to request that he reach out to you as a matter of urgency. We can assure you that we'll do our best to assist with this matter until it's resolved.
MB
Mac B's updateReviewer Update
11 Sept 2020, 10:23Still no response. Is this ever going to be resolved?
MB
Mac B's update11 Sept 2020, 10:23
Reviewer Update
Still no response. Is this ever going to be resolved?
MB
Mac B's updateReviewer Update
29 Sept 2020, 11:50Still no response from Remax. This is no way to resolve a problem. It seems that REMAX is just chasing money. When there is a problem regarding *****, they just ignore you and don't respond, nor try to resolve, nor compensate customers for REMAX mistakes. REMAX is not to be recommended.
MB
Mac B's update29 Sept 2020, 11:50
Reviewer Update
Still no response from Remax. This is no way to resolve a problem. It seems that REMAX is just chasing money. When there is a problem regarding *****, they just ignore you and don't respond, nor try to resolve, nor compensate customers for REMAX mistakes. REMAX is not to be recommended.
RE/MAX of Southern Africa's replyOfficial
29 Sept 2020, 12:19Hi Mac. We have just learnt that it is not a matter of the Broker Owner not wanting to respond. The office has done everything they can to resolve the issue, but you were not happy with the outcome. They have recommended that you take the complaint to the local Rental Tribunal for mediation. This is a free service and we hope that through their assistance, you can reach an amicable solution.
RE/MAX of Southern Africa's reply29 Sept 2020, 12:19
Official
Hi Mac. We have just learnt that it is not a matter of the Broker Owner not wanting to respond. The office has done everything they can to resolve the issue, but you were not happy with the outcome. They have recommended that you take the complaint to the local Rental Tribunal for mediation. This is a free service and we hope that through their assistance, you can reach an amicable solution.
MB
Mac B's updateReviewer Update
29 Sept 2020, 12:49Remax Saldanha (RS) placed a tenant, whose credit vetting was POOR, and only paid half of the required deposit. The tenant left at the end of June without paying his last month's rent. I only discovered this after the tenant had vacated the property. The letting agent then asked the ex tenant to pay in the outstanding deposit, which till today has not been paid.
The manager said they would refund me the commission and the cleaning expenses deducted the the deposit they held. This has still not been paid to me.
How can Remax Saldanha say they have done everything they can to resolve the problem?
R S have done NOTHING to rectify the problem.
I asked that they (RS) pay in the outstanding R5000 deposit, in lieu of their mistake for not informing me of the deposit as the full amount of deposit was indicated on the Lease, as well as placing a tenant who was POOR. From this R5000 the balance of the last month's rent and repairs could be covered. They have refused to communicate with me from then on.
Please have them refund the commisision and cleaning, as promised, asap
The manager said they would refund me the commission and the cleaning expenses deducted the the deposit they held. This has still not been paid to me.
How can Remax Saldanha say they have done everything they can to resolve the problem?
R S have done NOTHING to rectify the problem.
I asked that they (RS) pay in the outstanding R5000 deposit, in lieu of their mistake for not informing me of the deposit as the full amount of deposit was indicated on the Lease, as well as placing a tenant who was POOR. From this R5000 the balance of the last month's rent and repairs could be covered. They have refused to communicate with me from then on.
Please have them refund the commisision and cleaning, as promised, asap
MB
Mac B's update29 Sept 2020, 12:49
Reviewer Update
Remax Saldanha (RS) placed a tenant, whose credit vetting was POOR, and only paid half of the required deposit. The tenant left at the end of June without paying his last month's rent. I only discovered this after the tenant had vacated the property. The letting agent then asked the ex tenant to pay in the outstanding deposit, which till today has not been paid.
The manager said they would refund me the commission and the cleaning expenses deducted the the deposit they held. This has still not been paid to me.
How can Remax Saldanha say they have done everything they can to resolve the problem?
R S have done NOTHING to rectify the problem.
I asked that they (RS) pay in the outstanding R5000 deposit, in lieu of their mistake for not informing me of the deposit as the full amount of deposit was indicated on the Lease, as well as placing a tenant who was POOR. From this R5000 the balance of the last month's rent and repairs could be covered. They have refused to communicate with me from then on.
Please have them refund the commisision and cleaning, as promised, asap
The manager said they would refund me the commission and the cleaning expenses deducted the the deposit they held. This has still not been paid to me.
How can Remax Saldanha say they have done everything they can to resolve the problem?
R S have done NOTHING to rectify the problem.
I asked that they (RS) pay in the outstanding R5000 deposit, in lieu of their mistake for not informing me of the deposit as the full amount of deposit was indicated on the Lease, as well as placing a tenant who was POOR. From this R5000 the balance of the last month's rent and repairs could be covered. They have refused to communicate with me from then on.
Please have them refund the commisision and cleaning, as promised, asap