Remax pays lip service

After I posted the below review, Remax’s response was lay an official complaint, after laying an official complaint there has been no further communication from Remax. “RE/MAX of Southern Africa's reply: 22 Jan 2020, 14:04 Good Day. Thank you for bringing this to our attention. We’d like to ensure that your complaint is dealt with correctly. Kindly follow the link provided to lay an official complaint: https://remax.co.za/quality-assurance/ “ ----------------------------------------------------------------------------------------------------------------------------- REMAX / Homeandhectare I bought a house end January 2019 and it has been one nightmare after another. On taking occupation, a furniture piece which was part of the deal had been taken by seller. The one agent from Remax said oh well it was gone. Luckily the other agent from Home and Hectre actually retrieved the piece. The cracked window the agent from Remax said the seller would have fixed through insurance said oh well she couldn't claim it so it is not going to be fixed, today with the second heavy rainfall today, since buying I have water pouring through and onto my carpet. Within the first month of occupation: Water started pouring through the ceiling and after fighting for months this was just patched by them eventually and with absolute disregard by Remax agents, the holes and water marks still remain on the ceiling boards. The geyser went. The plumbers had apparently told the seller it needed replacing not long before it went on the market, but it never was replaced and fell on my lap. Dry rot was found in my child's bedroom and the floor had to be replaced to try and stop the damp coming through at my cost. Damp on another wall also appeared after not showing and repainting, I have since been told that work had been done in that area, and no damp showed in that area when I viewed the house prior to selling. The electronic garage door stopped operating properly.

After 6 months of owning the property an electrician told me the whole house was not electrically compliant, not even earthed. Now the estate agents told me that the seller did not know (and believed the electrician in good faith), so the electrician ****? I can't believe any electrician who works for money would turn down money to do the job he earns an income from. After months of back and forth by myself to the department of labour I eventually got the electrician's "contact" to come and sort the electrical out (the one plug is still not working properly) and after taking the new certificate to the seller for signature the seller refused to sign it, saying the house was now in my name - of course, given the Remax estate agents did not want to help me with the roof issue and sided with the owner, there seemed little point in asking any of the agents for any help with this and I am sitting with an unsigned Electrical COC. Within the first month the roof started pouring water through the ceiling.

Kitchen cupboards along the wall (not pointed out by agents) but what I saw looked like they just needed replacing. Not evident to me that it was due to a damp issue.

It came as quite a surprise last year when I had someone come and check and the showed me damp along the centre island cupboard. A few weeks ago I had the money to remove the cupboard in the centre and what a surprise, they had dug through the subfloor of the kitchen in places and this particular cupboard was sitting on sand. I am terrified as to what I will find with the others once removed.

Now agents say "voet stoets" this should not mean "tough luck" an agent needs to ask a seller for full disclosure, if full disclosure was not provided by seller then the agent needs to sort it out. "Voet stoets" should not mean plausible deniability.

I am truely so disappointed at the lack of assistance and transparency by both seller and agents showing/selling the house.