Remax Midlands: 5 Birkett Place dealing with Leuis Jardim

<p>I send this e mail for and on behalf of myself. I wish to herein state that to my knowledge the below mentioned are a reflection of the truth; and are an account of my experience of rental management or lack thereof by Mr. Leuis Jardim, acting as an agent of Remax.</p> <p>On the 15th of December 2016 I called Leuis Jardim and spoke to him hoping that I would be able to attain a listing. He advised me that I should send him my e mail address and thereafter he would send me a listing on 16th December 2016. I asked him if Remax was open on the 16th and he said no but he would be working so he would send the listing. I sent him my e mail address via sms. (Please see attached). Mr. Jardim only sent me the listing on the 19th of December 2016.</p> <p>I looked at the listing and I decided I would like to try and apply to rent 5 Birkett Place since 601 Nedbank Plaza had already been taken. So I called Mr. Jardim and asked him what one needs to do in order to view the flat. </p> <p>He advised that I could go to Remax and collect the keys. I would need to leave R 200 along with my ID or drivers license. I in turn asked him if it would be possible for someone to meet me at the flat as I already stay in Scottsville and he said yes. I asked for a time and he said he would let me know. He did not in fact meet me at the flat nor arrange for someone to meet at the flat. He also did not let me know why none of the above happened.</p> <p>On the 21st of December 2016, I attempted one again to try and view the flat. I called Mr. Jardim, who once again said he was busy. So I thanked him and decided I would go to Remax to collect the keys myself. When I got to Remax the lady at reception said she had seen Mr. Jardim looking for the keys but that Adri had signed them out to Penny and that Penny had not returned them. So I tried to call Mr. Jardim, who did not answer my call. As I stood in the reception area, Mr. Jardim walked in and spoke to the lady at reception who was telling him that I had come in and left a message and my number. To this Mr. Jardim responded, “Yes, that’s the number that was calling me as I was coming up the stairs”. He did this without acknowledging my presents nor being aware how rude and unconcerned he had come across while vicariously representing Remax. Once he acknowledged my presence he said he would try to locate the keys and would get back to me. Later on that afternoon I received smses from Mr. Jardim that said we would only be able to view the flat the following day. </p> <p>On 22nd December I woke up and called Mr. Jardim in the morning to find out what time we could view the said flat. He said that he would let me know. At 12h30 the same day, after Mr. Jardim had not made attempts to contact me (once again, I called him and asked what time we could view the flat. He told me I was more than welcome to go to Remax and collect the keys to view the flat as he was busy with a client in Montrose. At this point I was annoyed and hung up the phone. I phoned Mr. Jardim back and he opted not to answer so I sent an sms expressing my frustration. Thereafter I spoke to Mr. Johan Scott who gave me the office number and advised that I speak to Andrew or Mr. Katz (please forgive misspelling) and also told me that the Remax office would be closing at 14h00. Which I would not have been aware of but for the forth coming informative communication of Mr. Scott. I was unable to reach Andrew and Mr. Katz but I, managed to speak to Linda who assisted me by collecting the keys and keeping them with her so that if I made it to Remax before 14h00 (the time they would close on the said day) I could collect the keys and view the said flat. I managed to get to Remax at 13H35 to collect the keys. To my surprise suddenly Mr. Jardim had now become available to assist me with viewing the flat. </p> <p>I have since viewed the flat and am currently a tenant of 5 Birkett Place. I am not happy with the standard of care and professionalism of Mr. Jardim. I also feel that I had made numerous attempts to contact Mr. Jardim. As well as Adri, who both decide when they want to answer and when they want to assist persons looking to rent property for reasons best known to both of them. </p> <p>On the 21st of February 2017, I arrived home to find that the electricity had been disconnected. This came as a shock to me as the only statement I received was a statement requesting R4200.00 to be paid.</p> <p>Before moving into the flat I asked Mr Jardim how the electricity bill would be paid. He told us that a statement would be sent from Remax once received from the municipality.</p> <p>I have not to date received a single electricity statement requesting payment of utilities from Remax or the municipality and I check the mail box daily so as to avoid having the lights disconnected. The only statement I have receieved without fail is the rental statement that is always duly paid.</p> <p>I feel that the manner in which Remax has dealt with the rental of 5 Birkett Place is unprofessional. And highly inconveniencing to myself (a paying tenant). I am not sure why I am experiencing such incompetence and frustration.</p> <p>I pay my rent on time! I sent through proof of payment. If I had received a statement to pay for electricity I would have paid that too timeously! And yet due to the slack nature and incompetence of someone working at Remax I am sitting in the dark irritated beyond the comprehension of the idiot that is too stupid to care that they have created such an uncomfortable situation for me (a paying customer).</p> <p>This is not only frustrating to me but also I am sure will also frustrate or stir concern in persons who entrust Remax to let their property where this e mail to be published on social media sites such as Hello Peter and/or Facebook.</p> <p>I understand that Mr. Jardim is a busy man, however this conduct to me is worth raising and addressing as it is not only unprofessional but also a very poor reflection of the services offered by Remax as an agency. To me, Remax appears *********** and slack vicariously through the unconcerned conduct of its employees and this is disappointing.I may not be the only person this has happened to (as voiced by Mr Jadim) and I cannot speak for anyone else but myself. That said, to me, I have the right to share my views and concerns openly and honestly.</p> <p>I am not sure if I am being treated this way because I am a young black female. I feel that I have taken the necessary steps to communicate with the rental agents who work at Remax and that they have not in turn exercised reasonable care and s**** that one could expect from rental agents who represent a reputable company such as Remax. This conduct can also appear as though they (the agents working for Remax) are discriminating against certain classes of people without consideration f the merits and can result in Remax appearing as a company that does not allow equal opportunity when it comes to various persons who approach Remax with the aim of doing business.</p> <p>I would like to receive feedback with regard to the above stated matter. I look forward to any correspondence as that is always better than no correspondence at all.</p>