Remax Jowic,

I would actually rate this a zero, this review doesn’t even deserve a 1star, I have dealt with other rental companies in the past and never have I experienced such a shocking service from Remax Jowic, they only care about the about landlords. From the moment we moved in to the property last year September there was no checklist in place, the owner wasn’t present, we asked about the checklist and we were informed it’s not necessary. During the course of our stay we noticed the electrical stove was faulty it was fixed twice by the same electrician but still gave the same problem, which then made us decide on buying a gas stove. 4 months later the same faulty stove, started the fire in the kitchen whilst we were sleeping which spread to the ceilings and caused so much damaged, by the grace of God my husband was able to put out the fire. Our kettle, fridge, microwave, pots and the gas stove and some cups and plates, curtains and lace were all damaged due to this fire. We took pictures of the aftermath and sent it to them our new agent, he only responded the next morning after 10 in the morning. We spent the whole day in a house full of smoke, dirt and no one from remax even came through to check on us, the only thing that they kept telling us since that day is they are waiting for the insurance people to come, in summary when we asked about our damaged possessions we were informed by a very rude old lady, Rina that insurance won’t cover for that, Fast forward the claims have been put in place, now the renovations have to start now the pressure is on us as tenants to avail ourselves so they can come fix the owners property, that was the only thing that was important to the agent to arrange the people to come and fix the house, no one asked about how the living conditions are and what can they do to assist us, the owner had absolutely nothing to say, the next month we were invoiced full rental of R9000 in a house that’s in a very bad state, August was our last month and can I stress this out it was a nightmare getting through the month, the kitchen has been stripped the ceiling was taken down all our kitchen goods we had to scatter them anywhere in the house where we could find the space, the living room ceiling was also stripped the lights were off, no curtains hanging so the only area that we could use was the bedrooms, and bathrooms with all the renovations that were taking place, there was no even a suggestion to start renovations after we move out. The renovations caused so much dirt inside and outside the house, we couldn’t come home to a comfortable environment so our stay wasn’t pleasant, when I complained to Rina she said that it’s nobody’s fault, yet if it’s no ones fault then why should all these damages and fixing be done at my cost, I paid a full rental of R9000 but I didn’t get the benefits of the stay?

It gets very interesting now the owner wants to use our deposit to pay for rubble removal, (from the renovations) cleaning of the house (we cleaned the house prior to moving out, Unfortunately the extra cleaning he wants to do he can use his own money, the same way they told us that he didn’t start the fire is the same way we not responsible for the extra cleaning which was due to the smoke and all the dust from the renovations) this is where I put my foot down, and the yard, the trees making all the dirt I didn’t plant any trees in your yard but the dirt you want to remove with my money? he wants to fit a new burglar door with our money, yet the same burglar was very stubborn to open he left it old but fir moving out my money must buy him a new gate, i am extremely upset, this company takes people for granted, but this time I’m putting my foot down, Remax I want what’s left of my deposit. We have tolerated so much nonsense from your company, I’m-not interested in anything else but to get what’s left of my money, you, you running a ****, R9000 is a lot of money and I'm not letting this go!!