Remax infoglobe is pathetically poor in service delivery.

We are currently experiencing the absolute worst service we have ever encountered. We are renting a property from Remax Infoglobe Pretoria who claims to be the number one agency in Pretoria, which is true they just dont mention it is for being no one when it comes to poor service. We followed thier procedures on reporting defects within 14 days and expected for these issues to be addressed as soon as possible but, we initially had no response. After a month we enquired on what actions will be taken to resolve these issues. Infoglobe sent a Handyman to paint, amongst other things a cieling which was perfectly fine, parts of our bathroom mirror and our dog for good measure. The same handyman then explained that the stove (which had a faulty element) had to be removed to be repaired and that he will return it 2 days later. After 7 days and alot of broken promises the stove was brought back. The stove now has two settings, off or scorching and one plate came with its own special instructions, 3 is 0 and 4 is melt everything. After complaining about the service we were told that a new handyman has been appointed and will be making an appointment with us, a WhatsApp group was started and it all went to hell again, without coming to the property his new quotations were approved. We then allowed this new guy to come to the house to fix what he quoted on, no surprise he pitched up and then saw he will need further equipment to complete the repairs so nothing was done. A new appointment was set for a week later but he failed to show and all communication has stopped.No follow up from Remax. I don't know what fresh hell they are planning and how they can muck this up even further but we will continue to spread the word to all who would listen - Remax has the worst service and does not care for thier clients, it is my opinion that they are more concerned with personal image rather than public image. I have e-mailed all the owners, mangers, agents, special agents and agents to the agents but still have to sit with the same problems without any acknowledgement from top management.