RE/Max Helderberg

Item: RE/MAX of Southern Africa
Rating: 1
Author: Nikki E

I’ve been trying to get a tax invoice from our previous agent, to no avail. An amount was deducted from our deposit when we vacated months ago. We have requested an invoice (which we require for tax purposes, although this should not be of relevance as we have a right to the invoice), but the agent is ignoring us (not the first time for her to do this). (When we moved out we requested a deposit statement reflecting interest… obviously this request was ignored…. just one of many times).

This particular agent was a nightmare to deal with for the 2 years we rented the property (she even admitted that she was/is terrible), so it’s not surprising that she is ignoring us…in all honesty I just wish we never had to deal with her again but it doesn’t solve our problem as we need the particular invoice.

RE/max… thanks to this “wonderful” agent, we will probably avoid working with this agency at all costs in the future.

Helpful (0)

Replies (2)

RE/MAX of Southern Africa's replyOfficial

16 Aug 2021, 08:41

Good Day Nikki. Thank you for bringing this to our attention. We'd like to ensure that your complaint is dealt with correctly, kindly email the details of your concerns to our QA Department so they can investigate this matter further. HelloPeter doesn't display email addresses, so we'll have to break it down: clientservices (at sign) remax . co . za

RE/MAX of Southern Africa's reply16 Aug 2021, 08:41

Official

Nikki E's updateReviewer Update

12 Oct 2021, 13:07

We have received the necessary invoice (mind you the date of the invoice was MONTHS after it was deducted from our invoice, so I have my doubts as to whether the job was actually performed).
It sounds like the particular agent is no longer with RE/Max, which is a DEFINITE win for the agency.

Nikki E's update12 Oct 2021, 13:07

Reviewer Update