Remax Grassy Park Victoria Road

Complaint sent to Grassy Park ( Cape Town)

Good day,

I am writing to formally escalate and expand on my previous complaint regarding Agent Fabian Oliphant. I would now also like to include Branch Manager Kayla Jacob’s in this complaint due to the lack of resolution and communication on this matter.

In September 2025, I expressed interest in purchasing theproperty, which includes a separate entrance and is currently operating on a single geyser. During this process, Fabian Oliphant informed us that the owner would be installing an additional geyser as part of the sale agreement. This representation formed part of our understanding when proceeding with the purchase. Since then, I have followed up on numerous occasions but have not received clear or consistent feedback.

The property was registered on 4 February 2026, and to date, I have still not received confirmation as to when the additional geyser will be installed. On Saturday, 7 February, I escalated the matter to Kayla Jacob’s via WhatsApp. I then saw her in person on Monday, 9 February, at the Grassy Park office while attending to another matter. During our conversation, she advised that Fabian would be in the following day and that she would take the matter up with him. I agreed to this. Given the previous history of commitments not being fulfilled, I created a WhatsApp group on 10 February including myself, Kayla, and Fabian, and sent a voice note addressing the issue to both of them. There was no response. I followed up again with a written message the following morning and have still received no reply.

At this stage, I am requesting the following:

Clear confirmation of when the additional geyser will be installed.

Confirmation of when we will receive the relevant compliance certificates.

I would appreciate a prompt and definitive response to resolve this matter without further delay.