Remax Fochville

Good day As a longstanding customer of Remax I am terribly disappointed in the service I have received from ********** at your Fochville branch. I have had a lease agreement for my property in Carletonville for the past couple of years and recently decided to sell the property due to the below reasons and also because the abovementioned Remax agents have not been able to sell it in 5 years. The current tenant is 2 months behind on rent with a outstanding municipal bill of almost R7000, she never pays on time and always has a million excused and the agent just doesn’t return my calls. The tenant needs to move out end of Nov, she was given proper notice, but NO inspections have been done by Remax, NOTHING has been done about the outstanding rent and municipal account and neither Karen or Willie answers their phones??? I haven’t received any assistance from them whatsoever and 1 month ago I asked them to not manage my property anymore as they have done nothing. I need a full inspection done as soon as possible to see what the damages are that the tenant has caused over the lease period I need the deposit she paid paid back to me as soon as possible and I also had to pay the municipal account in advance for the sale of my property to go through. The outstanding amounts add up to nearly R26000.00 and Fochville has done nothing to assist me with as much as feedback. Please assist me with a way forward and advise whom I need to speak to as this is unacceptable and gives your Company such a bad reputation.