Re/max Central, Shocking Service

I went overseas in 2016 for an extended period of time and hired Re/max Central to let and manage my property. The Agent I dealt with was a woman by the name of Caroline Segelov, an associate. Her service was shocking to say the least. Late rental payments about 6 times over a period of 12 months and I had to follow up as to why and when to expect payment from the UK each time!! She was never aware that the rent had not been paid and not once did she initiate the contact with me to resolve this or apologise. I returned to SA in March 2017 and took over managing my own property in Nov 2017. This week I asked her to send me the original snag list as the tenants are moving out only to discover she never did this! I feel that I paid a management fee for nothing as their service was diabolical and I ended up liaising with the tenants regarding late rental, maintenance & repair issues, even during the managed lease period. Instead of trying to resolve late payment they give excuses like "the office was closed", "it's not our fault if the tenants did not pay"!! I would expect a professional Agency to have contingency plans for holidays etc. I reported all of this to the Manager, who assured me it would be dealt with. The next month the rent was not paid again and they failed to communicate with me to advise me of the situation. It would appear that they just want to collect the monthly fee and not actually take responsibility for the managing of the property!! Do not use Re/Max Central to manage your property as they are entirely unprofessional and their client service is non-existent.