Re max does not care about EVERYBODY

The worse experience. If there was an option of rating 0 stars I would def do so.

We were looking for an apartment found one and were advised that we could move in immediately ( then there was a 2 week *nearly* delay with paper work and lack of communication between retail agent and landlord). Then there was no feedback and I had to keep calling for updates. Eventually we got our contract paid all the necessary costs and were told we could move in on the 09th October. There was so much pressure put on us to pay to ensure we could move in by the 09th. Guess what we did not move in on the 09th. We were only given the keys on the 11th and moved on officially from Monday the 14th October. All these delays due to remax and landlord but we still had to pay the pro rata rate based on us moving in on the 09th per the contract. The agent advised that the amounts would be deducted from the next months payment and guess what when remax sent the invoice yesterday nothing has been deducted we are being charged the full price despite our contract entry day being breached. before moving in we were told everything would be fixed and cleaned. The cleaning company only came on the 16th after I had to call numerous time and at this stage I had already started cleaning myself. There are insects and ****roaches and the remax agent says the landlord does not want to do anything about that. There is mould in the shower, before signing the lease we were told it would be fixed. Now that we have signed the shower can apparantly no longer be fixed and I am only told this right now by the maintenance man whom arrived this morning sent by remax(why confirm he will do something but then not let us know that he actually will not). Its unhygienic and unacceptable to have us live in a house with a mouldy shower.

I have called both the remax agent and landlord numerpus times but there is no progress I have sent numerous mails but they all go unanswered. The landlord suggested I set up a meeting with her and the remax agent i dont have time for that everything could have been sorted if there was effective communication from all parties respond to my emails that's all that's required

I feel very mistreated and feel that the treatment I have received is maybe due to the colour of my skin. I am made to feel like I should be happy with what they are doing and forget what was promised. I must just settle?

Do I not deserve good service ? Or is this the bad service delivery experienced by all ? It's really sad!

This has been the most frustrating experience of my life