PUTRID SERVICE RECEIVED FROM REMAX RUSTENBURG

I'd rate remax rustenburg a negative if I could.

The service was worse than putrid. I've dealt with the following agents - Anchen, Priscilla & Lorraine.

I made the move from johannesburg to rustenburg. Anchen was the agent who helped with viewings. We settled on a place on the condition that the flaws would be sorted before I took occupation on 1st Feb.

Days prior to the 1st, I checked in with Anchen that all would be in order for me to move in. She assured me everything was fine. She then handed us over to another agent, Priscilla. Priscilla told me to contact her on the day with regards to where I can fetch my key. On the morning of the 1st, she told me she was having car issues so I should come to her house (over 10km away from my apartment) - ignoring the fact that I was coming with a moving truck. Professional hey?

We arrived by 2pm. Upon arrival at my new apartment, to say I was horrified is an understatement. The place was not cleaned. It was filthy, with everything being dusty. A satellite dish was laying on the lounge floor. The balcony had bags upon bags of garbage, including bloodied tissues. The cracked window was not fixed. The shower head was broken. The list is endless. It just so happened that we bumped into the owner. She apparently didn't know we were moving in. But she promised to have maintenance done within the hour. She further said she didn't need us bombarding her with all the problems of the place and if we're so unhappy, we should take our money and go. Obviously she **** about returning with maintenance.

I immediately called my agent to physically meet me at the place. After numerous calls, Anchen arrived. Numerous calls between her & her seniors occurred, obviously to no progress. Eventually she took us to view another place I could take instead. But that owner was still staying there. Another place, she had no keys. Anchen communicated to Lorraine, a senior I assume. She was disgustingly rude & insensitive. She did not want to help me nor listen to my problem because she was busy having lunch with her family at a restaurant. Eventually she stopped answering my calls. She did say, the place has a tub so we can bath there- hence it's not a problem for us to stay in.

It was gone 5pm, and we asked remax to put us up in a BNB because we couldn't stay in filth. Anchen said she couldn't help & simply left.

Eventually my family & I had to drive all the way back to jhb, leaving my furniture in the place. I was forced to cancel my lease due to unprofessional, unhelpful, rude & arrogant people. I could not start work on the Monday because I had no place to stay. And this was a new job. None of this bothered the employees of Remax.

I again had to pay for movers to remove all my furniture from the place in rustenburg to bring it back to jhb. Obviously, according to remax, we all have money & time to just waste.

Remax refused to compensate me for all the inconvenience caused regarding the moving truck. My family came from Durban to help me with the move.

I would never recommend remax. They will leave you homeless and not give a damn. They don't have a clue on how to be professional. Everyone involved in my situation should be highly embarrassed.