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Sibusiso D
1 reviews | Active since May 2018
18 Jan 2021, 15:04
Poor service from Remax Agent
Very poor service from Remax Agent Anton Ngwenya after registration, he instructed the Attorneys to retain monies to cover "unexpected costs" when the new owners opens Joburg water and Eskom accounts. I have done everything on my side to ensure that both Eskom and Rand Water accounts are in order and yet I have to beg for retained monies to be released. He promised last week that he will arrange for the monies to be released on Wednesday last week, nothing to date. We escalated the case to Superiors, nothing happened. Looks like it's Remax culture not to reply to emails.
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Replies (4)
RE/MAX of Southern Africa's replyOfficial
18 Jan 2021, 16:02 Good Day Sibusiso. Thank you for bringing this to our attention. We'd like to ensure that your complaint is dealt with correctly, kindly email our QA Department so they can investigate this matter further. HelloPeter doesn't display email addresses, so we'll have to break it down: qa (at sign) remax . co. za.
RE/MAX of Southern Africa's reply18 Jan 2021, 16:02
Official
Good Day Sibusiso. Thank you for bringing this to our attention. We'd like to ensure that your complaint is dealt with correctly, kindly email our QA Department so they can investigate this matter further. HelloPeter doesn't display email addresses, so we'll have to break it down: qa (at sign) remax . co. za.
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Sibusiso D's updateReviewer Update
18 Jan 2021, 20:00Thank you for your prompt response, I have fowarded the email to *** as advised. I trust I will get such a prompt response from the QA Dept.
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Sibusiso D's update18 Jan 2021, 20:00
Reviewer Update
Thank you for your prompt response, I have fowarded the email to *** as advised. I trust I will get such a prompt response from the QA Dept.
RE/MAX of Southern Africa's replyOfficial
19 Jan 2021, 08:19Thank you so much for taking the time to send the mail. In the meantime, we will flag your complaint with our QA Department.
RE/MAX of Southern Africa's reply19 Jan 2021, 08:19
Official
Thank you so much for taking the time to send the mail. In the meantime, we will flag your complaint with our QA Department.
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Sibusiso D's updateReviewer Update
26 Jan 2021, 12:16Still nothing from your QA Department after week. This is not just about resolving the complaint, this also about providing feedback on the whether the correct processes were followed and whether I was treated fairly as a client. Please arrange for the response to be be provided by QA Department.
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Sibusiso D's update26 Jan 2021, 12:16
Reviewer Update
Still nothing from your QA Department after week. This is not just about resolving the complaint, this also about providing feedback on the whether the correct processes were followed and whether I was treated fairly as a client. Please arrange for the response to be be provided by QA Department.