POOR MANAGEMENT SKILLS

I HAVE HIRED REMAX DESTINY TO RENT MY PROPERTY.WHEN I ASKED FOR THEIR SERVICES TO BE CANCELLED DUE TO POOR SERVICE DELIVERY FROM THEIR FINANCE DEPARTMENT NOW HEADED BY MENTIONED PERSON.THEY ARE NOW GIVING ME THE RUN AROUND AND NOT PAYING MY CLIENTS DEPOSIT BACK.AFTER SEVERAL CALLS THEY ARE NOT RETURNING MY CALLS AND THE SAID PERSON IS ALWAYS NOT AVAILABLE.