DW
Donovan W
1 reviews | Active since Mar 2018
15 May 2019, 14:36
Poor customer service and horrible attitude
I went to go and view a townhouse in a complex, the agent, Deon Malherbe, Stated the incorrect deposit amount as well as denied an admin fee. When the Application form was sent to me, the deposit amount was changed to a higher amount as well as an admin fee was added. I questioned this and was responded to with a horrible attitude and very un-proffesional service by this specific agent.
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RE/MAX of Southern Africa's replyOfficial
15 May 2019, 16:15Good Day Donovan. We apologise that you experienced a poor level of service. Please could you email our Quality Assurance department (***) so that they can follow up on this matter on your behalf? Alternatively, if you prefer, you can reply with your email address so that we can get a representative from our QA department to respond to you?
RE/MAX of Southern Africa's reply15 May 2019, 16:15
Official
Good Day Donovan. We apologise that you experienced a poor level of service. Please could you email our Quality Assurance department (***) so that they can follow up on this matter on your behalf? Alternatively, if you prefer, you can reply with your email address so that we can get a representative from our QA department to respond to you?
RE/MAX of Southern Africa's replyOfficial
15 May 2019, 16:21Understandable. Again, we apologise that you experienced poor service. Best of luck with your house hunting journey!
RE/MAX of Southern Africa's reply15 May 2019, 16:21
Official
Understandable. Again, we apologise that you experienced poor service. Best of luck with your house hunting journey!