MP
Mareece P

1 reviews | Active since Sept 2017

25 Apr 2019, 13:47

Not so homey Remax

Remax – Bushveld – Bela Bela When buying my property in Bela Bela – 8 Geelhout Street Bo****rt Bela Bela. Things were not disclosed about the house to myself. I was told the electrical, swimming pool & borehole were in working order and the carpets were in good condition. When I went to see the house: 1) The furniture was placed over the damaged areas of the carpets and was not disclosed to me. 2) The pool was milky and when I moved it it was green. I was told because of the lightening but I found out later the pool pump was broken, the sand was not replaced and the creepy was not working and years old. Cost in repairs R8000.00. and when the pool started clearing we notice 2 cracks across the pool. 3) The COC certificate for the electrical was not legal as the electrician was a sub-contractor. When getting hold of Loua Boshoff to get hold of the electrician to check up on the COC certificate Elma the agent told me that he was a friend of the owner of the house. Up till now I still don’t know who the electrician was that signed off the COC certificate. I had to get an independent electrician in to have a look and he condemned the electrical work in the house. 4) When we went to go use the eye level oven in the kitchen it blew up as the wires were melted together. 5) The Boerhole was supposed to be in working condition. When I went to go switch the borehole on the water sprays into the air. I got one of the borehole specialist in and he said it is not in acceptable working condition. In conclusion when trying to speak to Remax Head Office as I was not getting any assistance from the Remax Bushveld, I still have had no response on this situation.

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Replies (1)
RE/MAX of Southern Africa
RE/MAX of Southern Africa's reply14 May 2019, 12:29
Official
Good Day Mareece. Thank you for reaching out. We apologise that you had a negative experience. Please could you send your complaint to *** and we will ensure that the issue is addressed. If you have not heard a response before the end of the week, please call our Regional Support Office ***) and ask to speak to Kayla. She will make sure our Quality Assurance department follows up on this for you.