ZK
Zhaani K

1 reviews | Active since Feb 2018

04 Feb 2021, 14:42

Incompetence!!!!!!!! DISGUSTING!!!!

Worst experience ever!!!! If you’re thinking of purchasing a property through Remax, DON’T DO IT!!!!!!!! I have had the worst experience with them. I bought a house more than a year ago only to find out that they sold me a house that didn’t even have an approved plan!!!! Now we are going back and forth with them and the process has taken an entire year and is still ongoing. I’m utterly disgusted in the level of incompetence that I have had to endure with this agency. Please don’t put yourself through that. I would’ve long cancelled the entire thing if I hadn’t already paid transfer fees. There are zero follow ups and updates from them all you get are automated messages that they’ve been sending from the last 10 months with the exact dame info. Also zero accountability, for every question that you ask you get sent from this person to that person.

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Replies (3)
RE/MAX of Southern Africa
RE/MAX of Southern Africa's reply04 Feb 2021, 14:47
Official
Good Day Zhaani, apologies for the delay. Thank you for bringing this to our attention. We'd like to ensure that your complaint is dealt with correctly, kindly email our QA Department so they can investigate this matter further. HelloPeter doesn't display email addresses, so we'll have to break it down: qa (at sign) remax . co. za. 
ZK
Zhaani K's update16 Feb 2021, 11:53
Reviewer Update
I have emailed your QA department and I still haven’t received a response 10 days later!!!!
RE/MAX of Southern Africa
RE/MAX of Southern Africa's reply16 Feb 2021, 12:08
Official
 Hi Zhaani, apologies for the delay. Our QA department has switched to a system, kindly email the details of your complaint to: clientservices (at sign) remax . co . za