If it isn't incompetence then I dont know what is

This is a story about Remax Toti:

Been with this crew for about 18 months now. They are supposed to manage my property. Nothing much; just collect rent, pay me and take their cut. It’s a new building so things are pretty much in order and it’s my 1st tenant (after I moved out). First few months were ok, I guess because of the 1st agent I started with. She left. No communication from at all from Remax Toti about this. I gather my account was totally abandoned because all I got was automated messages about the lack of funds coming into my account. See, apparently once Covid hit my tenant could no longer afford the rent. I picked this up from the R0.00 deposited into my account statements I kept receiving from Remax Toti with no explanations and no care in the world. It was only when I enquired with the two ladies Karin (who seems to have taken over the account) and Jacqui (head of rentals) that they too discovered this reason from the tenant. Few weeks later out of frustration I also discovered from my records that the tenant was even out of contract as his lease had expired. Still not a word from Remax to either of us. When I brought it to their attention, they casually passed on messages to the tenant sounding all soft and non-direct, and almost always leaving me out the communication. I always had to remember, out of my busy schedule to ask about progress. Only then, would I get the progress or news that an email had in fact been sent to the tenant. Imagine?! My property and my investment!! The service here is so pathetic that at some point whilst I was begging for all feedback on this matter, they mistook me for the tenant. Don’t know what about a bold and aggravated client sounds like a tenant? Currently, my simple request has been that they get the tenant out of my property since his lease has expired in July 2020 and he has declared that he can’t afford the rent! But the Remax Toti ladies are as casual as ever and I already have told them that the tenant should move out by 31 December 2020. There’s been ample time given. And just to add to how sly they are they never really respond to any of my questions on email. Instead they offer some wishy-washy silly response pretending to escalate between each other than its silence treatment. Until the next time I enquire. I wonder if they treat all their clients in this manner or my being invisible has to do with the colour of my skin. If not that their incompetence is nothing short of shameful.