Horrible customer service!!!

My partners assigned agent, Tumi Nkuna, has been an absolute nightmare to deal with. Time and time again, she sided with the tenants even when they were clearly in breach of contract. The tenants repeatedly changed their rent payment date at their own convenience ,and were still late month after month. Instead of issuing the proper notices and protecting the landlord’s rights, Tumi told them we “can’t evict them,” effectively undermining my partner as the property owner. Communication was extremely poor. Follow-ups were rarely done. Issues such as a completely broken glass-top stove were not handled properly. Damages were not reported. Concerns were brushed aside. When the lawyers instructed that the tenants vacate the property by 16 January 2026, Tumi continued reassuring them that they didn’t have to leave. A full month later, on 14 February 2026, they were still occupying the house, making excuse after excuse. Only once we demanded our keys back did anything move forward. To make matters worse, Tumi arrived to conduct an “inspection” while the house was still full of the tenants’ belongings. What kind of inspection is done under those circumstances? We had to conduct our own inspection, taking photo and video evidence ourselves. The property has been left in a shocking state:

Broken stove (never repaired) Broken cupboards Peeling paint and damaged walls Filthy, greasy walls with ****roaches in multiple rooms Blackened ceilings Broken light switches and wall sockets Yard messy, trees broken, rubble burned Grease-stained paving Municipality bill exceeding R30,000 due to unpaid monthly charges None of these issues were properly communicated to us as landlords. Throughout this ordeal, management, including David Bester (manager) and Linda Van Wyk (finance) , failed to respond to emails or take calls consistently. Escalating the matter to head office yielded no assistance whatsoever. We feel completely unsupported, disregarded, and financially prejudiced. An agent’s responsibility is to protect the landlord’s interests while maintaining professionalism,not override the landlord’s decisions or enable tenants who are clearly in breach. We will never work with RE/MAX Jacaranda or any RE/MAX again and would strongly caution other property owners to think very carefully before entrusting them with their investment.