Extremly poor service

I’ve rented for over 10 years with many Property Rental Service providers as I built up my Professional Career and have to say that Remax Advance Agent Mr Ian McKintosh and the Branch Manager Hein De Lange are in-fact the most arrogant, *****, shaddy people with no integrity, customer service, values and principles. I say this because they have taken full advantage of me as a vulnerable Tenant/Lessee, taken my deposit, taken my first months rent and refuse to resolve this matter and just ignore my calls and emails , infact advised me to resolve this matter the legal route. This matter escalated because the property keys were handed over to me by their secretary and not even the property agent himself and when I entered the unit on the day of the start of my lease agreement, the unit was extremely filthy, dirty, not painted, dirty windows , dirty floors, dirty cupboards, grimmy walls, dunk on bathroom walls, large dirt marks on every wall and I have the pics to prove this all, now because I refused to accept the filthy slumpy condition of the property not to mention the entrance door security lock was not even secured and mounted properly compromising my security, the bath tub had a hole in it and was very dirty and grimy which they refused to replace, the kitchen walls were dirty and grimy, plugs and walls plugs were dirty, grimy and filthy, Every window sill was clogged with dirt and grime, I actually had a sense of eww, disgusting, yuk and refused to move into on the property until it was painted and cleaned , this was after all deposits and rent was paid to Remax, now this very minute, I was told because I cancelled the move due to the condition of the property, I am going to pay one months rent due to cancellation, and all costs will be for my account , this communication was recieved from the Branch Manager Hein De Lange and Sales Agent Ian McKintosh , whom told me I should paint and clean the unit myself when I move in and not complain , you guys are a true testament of what a property agent and broker should not do and I know I’m not the first to be treated this way and was taken for a ride infact Remax advance has had the Keys handed over to them on the 4 August 2020 and they communicated they will Sort this out, only for my all my money not returned to me and neither the keys to the property returned , so they are in possession of both the property keys and my money. I am left with extended rental, storage, moving transport costs all for my account as well, False commitment, poor service , no integrity, ***** and slimmy People ,I will be taking this matter to Remax head office, to every local and national news journalist, the rental housing tribunal as well persuing legal aid to claim for the money I have lost, the Remax standard Iv experienced is the lowest standard Iv ever experienced where concern is placed on the rental monetary income and not on condition of the property, the best part is , the Agent communicated on record, busy with cleaning and painting, what a joke , every wall is dirty and there is dirt in every inch per meter of the property , something a decent paint and clean up would of did the trick but this is to much to ask for, Paint and cleaning is way to much to ask for , disgusting people , disgusted behavior , disregard for health, hygiene, cleanliness and failure to provide any form of service other than make sure there is a contract and the place all responsibility on the Tenant thereafter without any care or moral concern , responsibility and accountability. My email is rmulzack @ gmail. com