Extremely dishonest and ********* behaviour

On Sunday 15 October we visited a house on show being sold by ReMax. We expressed strong interest in the property from the start and made it blatantly clear to the agent (Donna Sipman) that we are very interested and wanted to make an offer (indicated as an intended unconditional cash offer for the full selling price, which was verbally communicated to the agent). We asked explicitly that our offer be presented to the seller with any other offers, as we were aware of one other interest expressed in the property earlier that day. Over the next few days the agent (Donna Sipman) fished for the details of our offer and, instead of drafting a written offer, seemed to pass information supp**** on to the other interested buyer. She refused to meet with me so that I can make a written offer. Eventually on Wednesday (after escalating the matter to the office manager - Janine - and out of desperation), I met with the office manager at the Re Max Bryanston office to get a written offer done.

My written offer was deliberately delayed for long enough so that it eventually reached the seller too late as by this time he had already been given the other offer and accepted it that morning.

I have been treated in an extremely unprofessional and ********* manner by the estate agent, including Donna, the office manager Janine as well as the principle (Glenn Norton), all of whom were aware of what was going on and did nothing to correct the unbridled injustices being committed. I am now taking it up with the Estate Agency Affairs Board to lay an official grievance / complaint.

The only just remedy is to restart the offer process, as it was dishonest from the start.