Extremely disappointing and frustrating service!

I’ve been using Remax as my rental agent for many years, managing six properties through them. Until recently, I had no major issues. However, my latest experience has been extremely disappointing and frustrating.

Our agreement is straightforward: I receive a fixed rental income each month, and Remax earns commission only for each full month of rental income received. Over the past few months, an error has crept in. I received rental payments for 14 months, yet 15 commission payments were deducted. To make matters worse, the last commission was taken directly from my rental income, which has never happened before and is not part of our agreement.

I tried to resolve this by going in person to speak with Carla. She was completely unwilling to assist and repeatedly insisted she was correct, without offering any explanation or resolution. I then contacted Rudie, who responded via his secretary that if Carla couldn’t help, he wouldn’t either. This dismissive attitude is baffling and unacceptable.

I am shocked by the lack of accountability and the unwillingness to resolve what is clearly a billing error. After years of loyalty, this experience has left me deeply disappointed in Remax’s service and professionalism.

I am posting this publicly in the hope that someone at Remax will take responsibility and address this issue properly.