Dishonesty

I'm really disappointed on the service that I received from your sales associate by the name of Thabo Ramasoga, I bought house at Slovoville the geyser was faulty and he promised me that it will be replaced as per the offer to purchase however till date that geyser it's still at that state ,he also promised to get back to me regarding the electricity meter box that's prepaid how to go about making payments for electricity and for levies and that also hasn't dealt with, when contacting him he doesn't answer my calls at times he gives me excuses informing that his electrician will be fixing the issue of the geyser

I contacted the Remax Town and Country and was informed to try and speak to the seller, I don't seem to understand why as I've informed them I can't get hold of him

I then sent emails complaining about the seller and I was informed it will be looked into it as it has been excalated to the principal and nothing seems to be done ,when I followed up yet again I was informed the principal is very busy attending meetings

Thabo was fully paid for his job that was never finished and no one is willing to resolve my query been taken back and forth